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Delivery

Your Lugarde garden building is made entirely to measure. From order to delivery, we guide you step by step, so you always know exactly where you stand.

From our factory to your garden, we make delivery as straightforward as possible. Every Lugarde outdoor building is carefully prepared for transport and delivered with the attention to detail it deserves. Here you’ll find everything you need to know about delivery times, transport options and what to expect on the day of delivery.

Ordering from the online collection

Our online collection features a wide range of garden buildings, log cabins and canopies. Use the product categories and filters to find a design that suits your space, style and requirements.

Once you’ve found the right model, simply request a quote. A Lugarde dealer near you will contact you to discuss your project, answer any questions and guide you through the next steps.

Ordering a bespoke design

Looking for something more tailored? If you’d like to adjust the dimensions, layout or finish of a design, our bespoke order form makes it easy to share your requirements.

Our specialists will review your ideas and prepare a personalised quotation based on your wishes. Once your design is finalised and your order is confirmed, we’ll begin production and keep you informed about delivery and lead times throughout the process.

Design your own

Create your design in the 3D configurator

Would you like to create a garden building tailored entirely to your needs? With the Lugarde 3D configurator, you can design your own garden building or canopy in just a few simple steps. Every change is instantly displayed in a realistic 360° view, allowing you to see exactly how your outdoor retreat will look before you order.

Create your design in the 3D configurator

Lead times and production

Every Lugarde garden building is made to order. As a result, lead times may vary depending on the season and production schedules.

During the peak season, from April to September, lead times may be longer than usual. We therefore recommend taking this into account when planning your project.

Access to the delivery location

Your order will be delivered by a large lorry. In most cases, this will be an articulated vehicle measuring approximately 20 metres in length. To ensure a smooth delivery, the location must be easily accessible and provide sufficient space for manoeuvring and unloading.

The driver will require:

  • An access road suitable for heavy goods vehicles

  • Sufficient turning space

  • A safe area to unload the goods

If your property is difficult to access, an alternative unloading point within approximately 100–200 metres can often be arranged. The goods can then be moved using a forklift truck. If you are unsure whether your address is suitable for delivery, please discuss this with the transport company in advance.

Arranging your delivery

Deliveries are normally made Monday to Friday between 7:00 am and 8:00 pm.

The transport company will contact you in advance to confirm the delivery date and an estimated delivery window. Due to traffic and other circumstances, an exact arrival time cannot be guaranteed. If you are unable to be present, someone else may accept the delivery on your behalf.

Please note that deliveries cannot usually be rescheduled at short notice. Transport is planned well in advance and vehicles are loaded several days before dispatch. If a delivery needs to be rearranged, additional charges may apply.

Delivery and packaging

All Lugarde garden buildings and canopies are carefully packaged using environmentally friendly protective wrapping that can be reused. Upon delivery, you will receive a document pack containing all essential information and components, including:

  • Construction drawings

  • Materials list

  • Assembly instructions

  • Fixings and fasteners

  • Project logbook

We recommend checking your delivery within eight days of receipt.

Using the materials list, please verify that all items have been delivered and that no parts have been damaged during transport. If anything is missing or damaged, please contact your dealer as soon as possible.

Planning a crane or installation team

We recommend not booking a crane or installation team for the planned delivery date. While every effort is made to deliver on schedule, circumstances beyond our control may occasionally require the transport company to adjust the delivery date or time.

Neither Lugarde nor the transport company can be held responsible for any additional costs resulting from delivery changes, including crane hire or installation team waiting time. For this reason, we recommend arranging installation or lifting equipment only after your delivery has been completed.

Find your nearest dealer

Find your Lugarde dealer

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Find a Lugarde dealer

View a garden house, log cabin, veranda or garage from Lugarde at a dealer near you. Our dealers are happy to provide tailored advice.

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